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Privacy Policy
The privacy of our customers and employees is one of the main foundations of our Policy at GSC Hotels. This privacy policy applies to the entire GSC Hotels group.
Within the scope of this policy, GSC Hotels commits to:
- Explain the purpose and method of processing the personal data requested.
- Use personal data only for the purposes mentioned in this policy.
- Request only necessary personal data, taking the necessary measures to keep the data up to date.
- Retain personal data only for the period of time necessary for their processing in accordance with local law.
- Provide customers/candidates with the means to access, modify, correct or delete their personal data.
- Maintain the confidentiality and protection of personal data received, unless disclosure is required as a result of a court order.
Reach
- All GSC Hotels websites.
- Processing of data provided to any of our hotels, restaurants or other points of sale.
Collection and processing of personal data
- Contacts: name, nationality, telephone number, e-mail, address, etc.;
- Date of birth;
- Credit card details;
- Loyalty card number;
- Arrival and departure dates from our hotels/restaurants or other points of sale;
- Information about children: name, date of birth, age, e-mail address;
- Interests and preferences: such as preferred room location, smoking/non-smoking room, preference for type of room and bed requested, chosen newspaper, etc;
- Possible customer comments during or after a stay at a GSC Hotels hotel.
As a job candidate or intern at GSC Hotels, you may be asked to provide the following personal data:
- Contacts: name, nationality, telephone number, e-mail, address, etc.;
- Date of birth;
- Interests and reason for the application;
- Training, education and professional experience.
We do not ask for sensitive information such as: religious or philosophical beliefs, political opinions, health information, race or ethnicity, sexual orientation or trade union membership.
Personal data may be requested in a variety of circumstances, including (but not limited to) the following:
- Participation in advertising programmes (subscription to newsletters to receive offers/promotions, enrolment in loyalty programmes; collaboration in customer surveys and/or feedback, competitions);
- Hotel activities (e.g. room or table reservations, check-in and check-out; complaints or requests);
- Provision of information about tour operators, travel agencies or online booking systems;
- Internet activities (linking to the GSC Hotels website; completing forms to request data online, e.g. online bookings, questionnaires, etc.);
- Applications for employment or traineeships.
Purposes for requesting personal data.
Personal data are requested for the following purposes:
- Management of customer bookings and stays;
- Improving the services provided in our hotels, restaurants and other points of sale, in order to understand customer needs and exceed their expectations;
- Personalisation of our services;
- Sending newsletters, promotions and advertising material. Customers can unsubscribe from the newsletter service by clicking on the link in the newsletter we send by e-mail;
- Recruitment of employees for GSC Hotels.
Disclosure of personal data
GSC Hotels may share personal data of customers/candidates with:
- GSC Hotels employees, specifically to provide the services requested and/or to manage customer/candidate databases (officially authorised by the respective Data Protection Regulatory Authority);
- Local authorities: if required by local legislation or as part of internal inspections by GSC Hotels, in accordance with legal requirements.
In the event of transfer of personal data to third parties, we will strictly comply with our obligations under applicable laws and every effort will be made to ensure that such third parties use personal data appropriately in accordance with this Privacy Policy.
Access, modification and deletion of personal data
Security of personal data
GSC Hotels has implemented the necessary technical and organisational measures, in accordance with legal requirements, to protect the personal data of customers and candidates, guaranteeing confidentiality in accordance with the rules established in this policy.
When credit card information is requested, this communication is carried out through GSC Hotels’ SSL (Secured Sockets Layer) security lines, provided that an SSL-enabled browser, such as Microsoft Internet Explorer or Google Chrome, is used.
Revisions
This privacy policy may change from time to time, so please check back regularly.
Contacts / Questions
Cookies Policy
What are cookies?
Cookies are small text files that are placed on the user’s device (computer, mobile phone or tablet) when visiting the GSC Hotels website with a browser. Cookies allow the site to recognise the user’s device.
What are cookies used for and why does GSC Hotels use them on its website?
Are all cookies the same?
No. There are different types of cookies that are used depending on the type of information to be analysed and collected, and the length of time they remain installed on the user’s device.
What type of cookies does the GSC Hotels website use?
How long do cookies remain installed on the user's device?
Can the user block cookies?
Yes. All browsers allow users to configure access to cookies or block them. For more information on how to block cookies, please consult the help section of your browser.
Where can I get more information about cookies?
For more information on cookies, please consult the website www.allaboutcookies.org (in English, French and Spanish).